FAQ

  • Appointments
    • Appointments

      Appointments can be made daily between the hours 8am-8pm using our online booking form or by downloading our custom app.

      You can arrange before or after-hour appointments by e-mailing booking@myspa2go.com.

  • Cancellation
    • Cancellation Policy

      You can cancel or reschedule your booking 24 hours prior to your appointment time without penalty; however, if a cancellation or booking change is made within 12 hours of the scheduled appointment time you will be responsible for the full cost of service. We require advance notice of any changes or cancellations for private and corporate events. Please e-mail info@myspa2go.com for further information.

  • Payments
    • Payments

      We accept all major credit cards. Cash accepted by special request only.
       Payments will be processed via credit card ONLY once the appointment time is confirmed. We do NOT process payment immediately for appointment requests. 
      After we receive an appointment request, we will send a confirmation e-mail. Clients must approve or deny the confirmation to secure their booking. Once an appointment is confirmed, we will process the payment via the credit card information given at the time of the request.     

  • Locations
    • Locations

      We currently service all of Manhattan and parts of Brooklyn, Queens, the Bronx, and Long Island. Select services are now available in Los Angeles, CA and London, U.K. Click here for more information or email info@myspa2go.com.

  • Gratuity
    • Gratuity

      Gratuity is not included in your booking charge. The amount is at the customer's discretion; we can include it in your credit card charge by request.   

  • Additional Fees
    • Transportation Fee

      Transportation is included for appointments in our covered locations. An additional fee will apply ONLY if the service provided is outside of these areas. Please email us at info@myspa2go.com for more information.

    • Hamptons, Long Island and Concierge Bookings

      An additional surcharge of $25.00 per service will be added to appointments in the Hamptons as well as all hotel concierge bookings.

    • Walk-Up Buildings

      When making a booking, please indicate if the service location is a walk-up building. Appointments in walk-up buildings require an additional fee. We cannot service walk-ups higher than two floors for our massage bookings.

  • Your Health
    • Your Health

      Your health is our top priority. All of our therapists and technicians are professionally trained, certified, and licensed to deliver the highest quality of service. However, we do request you advise us of your medical history and any health concerns at the time of booking. This information is necessary to ensure that we can provide any special accommodations required for your physical safety.

  • References
    • References

      References for our team of therapists and technicians are available on request.

  • Refusal of Services
    • Refusal of Services

      Our professionals are at liberty to refuse services if they determine a situation to be inappropriate or uncomfortable.

  • Your Privacy
    • Privacy

      We respect your privacy and are committed to protecting your personal information. All personal details are kept in the strictest confidence and are used only for the purpose of confirming your booking and providing you with our professional services. You can sign up for our newsletter by creating an account and opt-out at any time.

  • Minimum Booking
    • Minimum Booking

      Minimum booking amount for all in home appointments is $85.00.

We invite you to experience a service from any one of our professionals.